If you believe that there may be an error in your medical bill or processed claim, our benefit specialists are here to help! To submit a bill for review, follow the steps below:
Select the profile icon, and select Support.
A messenger pop-up will launch, and under the Create a ticket section, you can select Bill/Claims Review.
Please complete all the required fields within the form and select Create ticket.
Make sure the itemized bill contains the date of service, total charges billed to insurance, description of services (cpt codes), provider’s name and contact information, and the account or invoice number.
It will notify you once your ticket is created, and you will be updated on your ticket status within the messenger pop-up and via email.
Once our benefit specialists receive your request, they will follow up to help you better understand your bill, but also review it for possible errors. If any mistakes are found, we will work with the provider to ensure the bill is processed correctly.
If you are looking for assistance on submitting a claim to insurance, please reach out to Support by selecting Send us a message.